UPDATED: Why Amazon deleted all my ebooks

UPDATE: Rethana’s Surrender, Rethana’s Trial, Colors of Deception, Shadows after Midnight, and Stains of Grace are once again live at Amazon. And the reviews for R’S TRIAL and STAINS have transferred. HALLELUJAH! Hopefully, the other books’ reviews will transfer soon. (Draft2Digital has notified me that I shouldn’t be surprised if it takes a week or more for this to happen [if it happens at all {I remain dismally skeptical on this point }].) (I hope I got that punctuation right.)

(You should interpret my overuse of ( ) as an indication that I am keeping a stiff upper lip, old chap.)

To my dismay, D2D also corrected my misconception that ranking would transfer. Ranking will, in fact, NOT transfer. I guess it’s not such a big deal for me, since I’ve never ranked terribly high anyway…but it really sucks for a ton of other D2D authors who DID have a decent ranking. Great sympathies to them. This situation is so very frustrating for all of us.

~C.

Hile, lovelies,

Once upon a time, you might recall, I wrote a review of a great tool for writers called Draft2Digital. In brief, Draft2Digital (D2D) does all the work for me of uploading my books to the vendors Amazon, Kobo, iTunes, CreateSpace, and Barnes & Noble. I called D2D “the only thing you need to self-publish.”

Thanks to Amazon, I’m having to rethink that assessment.

I still believe 110% in the D2D model. It works fantastically, it saves me time, and it’s more author-friendly than its competitors (mainly because it was conceived of and executed by writers).

But for reasons* unknown to me, Amazon this week decided to remove all ebooks published through Draft2Digital. According to D2D, Amazon claims that D2D is…

“…in violation of [Amazon’s] terms.” Amazon gave D2D “…no opportunity to appeal or correct their complaints, and showed little concern for the impact that action has had on [D2D’s] users….”

–Draft2Digital,
January 31, 2014
February 4, 2014

Amazon’s course of action was to block D2D’s access to its account and to de-list all ebooks published through D2D. Notably, all notification I’ve received on this situation has come from the very apologetic Draft2Digital. I have yet to receive a single communication from Amazon.

Today is when the fit really hit the shan (thank you, Zelazny). One of my books, Rethana’s Trial, has disappeared from Amazon entirely, because I only ever had the ebook for sale. (I am remedying this by at least finally getting around to uploading the paperback file to CreateSpace.)

The rest of my novels — Rethana’s Surrender and all three Demons of Saltmarch books — are still available at Amazon in paperback, but the ebooks are gone. I’ve still got ebooks for sale at Kobo, iTunes, and Nook, but those sales are barely pocket change. Since ebooks at Amazon comprise most of my sales, you can imagine where this leaves me. (READ: high and dry.)

Oh, and the A Consortium of Worlds anthologies in which I have short stories — available only as ebooks — have disappeared just like Rethana’s Trial. So much for those.

I probably don’t have to tell you that I am beyond frustrated over this situation. Today I spent a total of 6 hours filling out tax info at Amazon, as well as filling out information on five different books and uploading book files and cover art.

I was involved in getting the Consortium of Worlds anthologies on Amazon, so I’ve at least worked with their Kindle Direct Publishing (KDP) system before. But that was several years ago. And there’s a reason I went with Draft2Digital in the first place: SO I WOULDN’T HAVE TO TAKE THE TIME TO LEARN USER INTERFACES AND FILL OUT FIELDS AND UPLOAD FILES.

GAH.

I’m relearning/learning KDP in the middle of knowing that I’m losing sales as we speak. No, I’m not a best-seller, but I at least make enough on my novels to contribute to the grocery budget every month. And that happens to be money my family needs. Amazon is directly responsible for taking grocery money out of my pocket — READ: food out of my baby’s mouth — and oh honey you better believe that burns me up.

No, nobody’s gonna starve. But things are going to get a little tight around here if I can’t fix this fast.

However, since all five of my novels were indie-published (meaning I didn’t have to do all the uploading to D2D myself in the first place), I’m having to hunt down mobi files and cover art files and make sure I’m uploading everything exactly the way the original files were uploaded. Otherwise I lose my rank and all of reviews.

Oh yeah. There’s that, too. If I don’t do it all exactly right, the ranks and reviews of all my books won’t transfer to my new sales pages, and it’ll be like I’m starting my indie/self-pub career from scratch.

No, I don’t have a high ranking. No, I don’t have a lot of reviews. But I fought hard for what I do have, and to know that I might lose it all in one fell, Amazonic swoop is just utterly demoralizing.

I’m mad. I’m frustrated. I’m irritated. I’m discouraged. I want to sling profanities haphazardly.

Really, I just want to cry.

But I’m not going to cry. I’m going to do what I have to do to get my grubby hands on the mobi files and the jpg files and the rest of the info I need, and I’m going to get those ebooks back up on Amazon. And if the rankings and reviews don’t transfer, then so be it. I’ll start over. Because, yes indeed, friends and neighbors and assorted pets, I AM IN THIS FOR THE LONG HAUL, no matter how long it takes or how hard I have to work or how discouraging the road gets at times. This is a roadblock, and I’m going to flatten it.

Noli nothis permittere te terere.

I’m also going to watch this a few times because it’s FUNNY.

MAKE ME FRIES.

__________________

*I have my suspicions, but it’s probably good form to keep those to myself for now, considering that I have no shred of evidence that certain big-name companies have anything at all to do with this situation. 😛

Fling this post into the ether of internetted winds, that it might implant itself in a bazillion other consciousnesses and hasten the onset of my world dominion. ...Wait -- did I say that out loud?Buffer this pageDigg thisEmail this to someoneShare on FacebookFlattr the authorTweet about this on TwitterShare on StumbleUponShare on TumblrShare on RedditPin on PinterestShare on LinkedInShare on Google+

5 thoughts on “UPDATED: Why Amazon deleted all my ebooks

  1. Tony Healey says:

    Blistering barnacles! Well, if you need advice on anything . . .

    • BLISTERING BARNACLES. I *LOVE* IT. New favorite exclamation, for sure. 🙂

      Thanks, Tony — for the offer and for the commiseration. I’ll holler if I run into trouble. After this afternoon, three of my books are “In Review” at KDP, and I’m waiting for the Keeper of the Cover Art to email me the images I need for the remaining two books. So at least I’m making progress!

  2. Rachel Brody says:

    How awful! You have my sympathies – what an absolute misery to have to work through.

    I admit, at first I clicked on your link because I also publish with Kindle, but I upload the files directly rather than going through a second party. I’ll admit I was a bit relieved when I realized the difference in circumstance, but it’s really upsetting that that happened to you.

    If you’d like any help with the upload procses, I might be able to help or connect you with someone who can – feel free to get in touch. (@girl_onthego on twitter).

    • Thanks so much, Rachel! I appreciate the offer of help and the commiseration. In the meantime, I’ve gotten three of my books back up on Amazon and am waiting on cover art for the other two. Reviews on one have transferred, so I’m thankful for that! So here’s hoping the rest of the reviews will transfer.

      Working in KDP wasn’t too bad once I got used to it. I guess working on three books at the same time will do a lot for helping one learn the process. ; ) But as I work on the rest, if I have trouble, I will give you a shout-out. Thanks again!

  3. Speaking about Amazon has blocked Draft2Digital’s account. If I’m not mistaking; Amazon is doing something deceptive to some users who rely on business accounts to publish books. I’m planning on creating a petition to demand Amazon to restore Draft2Digital’s account. Well, I’m a user of a self-publishing platform.
    Who in the right mind to deceptively terminate their account? That can also violate Draft2Digital’s rights of distribution of content created by independent authors who written their books. I wouldn’t do it to someone. If I were a vendor who distributes E-books; I rather do a 4-step process, and notify any vendor about a book that is ready to be sold.

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